Outsourced Customer Service (Call Centre)

Provide outsourced inbound and outbound customer service for Nigerian and international brands. Companies pay $8–$25 per agent per hour — a team of 20 agents billing $15/hour earns $300/hour revenue.

Monthly Potential

$500–$3,000

Difficulty

Advanced

Capital Needed

₦500,000

Income Period

Per Month

🧠 Skills You'll Need

B2B Scalable USD Income Zendesk Freshdesk Starlink Internet VOIP System (RingCentral) Payoneer

📍 Works Best In

Online Lagos Abuja

🚀 How to Get Started

1

Recruit and train 10–20 agents with strong English, computer skills, and customer empathy — pay ₦80k–₦150k/month
2

Set up: reliable internet (Starlink recommended), headsets, CRM software (Zendesk/Freshdesk), quiet room
3

Land first client: offer 30-day free trial to an e-commerce brand needing order support — convert to paid contract
4

Charge: $8–$15/agent/hour for inbound support; $12–$25/agent/hour for tech support
5

Certify agents with COPC or CSAT training — international quality standards unlock premium clients

🎓 Sign Up Free to Get Outsourced Customer Service (Call Centre) Course

💰 Ways to Fund This

National MSME Awards Grant (FG "Renewed Hope for MSMEs")

₦100,000–₦5,000,000

Grant

Registered or registering Nigerian MSME (CAC registration usually required or fast-tracked). Application windows open periodically, not year-round.

📊 Non-repayable grant — no interest, no repayment.

🌐 Apply

SMEDAN Programmes (free registration, training, grant windows)

₦0–₦3,000,000

Government Fund

Nigerian-owned micro or small business. Free CAC business name registration via the CAC-SMEDAN partnership is a common entry point.

📊 Varies by scheme — many components are free or grant-based; some link to subsidized loans.

🌐 Apply

NIRSAL Microfinance Bank — AGSMEIS (Agri-Business/SME Investment Scheme)

₦500,000–₦10,000,000

Microloan

Nigerian SME or agribusiness owner; must complete a NIRSAL-approved Entrepreneurship Development Institute (EDI) training and get a completion certificate before disbursement.

📊 9% per annum interest (non-interest/Sharia-compliant option also available) — well below commercial or fintech rates. Up to 18-month moratorium before repayment starts.

🌐 Apply

NIRSAL Microfinance Bank — Targeted Credit Facility (TCF)

₦50,000–₦25,000,000

Microloan

Nigerian household, micro-enterprise, or small business; originally COVID-era, has continued as a general SME/household facility — confirm current status before applying.

📊 5% per annum interest — among the cheapest business credit available in Nigeria.

🌐 Apply

⚠️ Informational only — not financial advice. Confirm current terms directly with each provider before applying, and borrow only what you can repay.